Legal

Privacy Policy

Your trust is our most important asset. Here's exactly how we handle your information.

Last updated: 25 April 2026

1. Information We Collect

When you book a service, contact us, or use our website, we may collect:

  • Patient name, age, gender, and medical condition (for service delivery)
  • Contact number, alternate number, email address
  • Home address and city (for nurse dispatch)
  • Service-related details, prescriptions, and medical history you share with us

2. How We Use Your Information

We use your information strictly to:

  • Dispatch the correct nurse with the right supplies to your home
  • Coordinate care with your doctor (only with your consent)
  • Send appointment reminders and follow-up messages
  • Improve our service quality through internal review

3. Medical Confidentiality

All medical information shared with us is treated with the highest confidentiality, in line with healthcare ethics. Our nurses and coordinators are bound by professional confidentiality standards. We will never share your medical details without your explicit permission, except as required by law.

4. Data Storage

Your booking and contact data is stored on secure servers with restricted access. Only authorized administrators can view complete records. We retain records for billing, legal, and service-continuity purposes.

5. Your Rights

You can at any time:

  • Request a copy of the personal data we hold on you
  • Ask us to correct or update your information
  • Ask us to delete your records (subject to legal retention requirements)
  • Withdraw consent for non-essential communication

6. Third Parties

We do not sell your data. We may share limited information only with:

  • Your treating doctor (with your consent)
  • Pharmacy/laboratory partners (only what's needed for your care)
  • Regulatory bodies if required by law

7. Cookies & Tracking

Our website uses minimal essential cookies for functionality. We do not use invasive tracking or third-party advertising cookies. Basic analytics may be used to understand general visitor patterns.

8. Contact

For any privacy-related questions or requests, contact us: