Question 1

How quickly can a nurse reach my home?

Accepted Answer

For Jhelum city, typically 20-30 minutes. Dina and Sarai Alamgir around 30-45 minutes. For pre-scheduled visits, we always arrive exactly on time.

Question 2

Are you available 24/7, including holidays?

Accepted Answer

Yes. Our dispatch and emergency nurses operate round-the-clock — all weekdays, weekends, and public holidays including Eid and Muharram.

Question 3

Can I book for a specific nurse?

Accepted Answer

Yes — many patients prefer the same nurse for continuity. If the nurse who served you is available, we'll prioritize them. For ongoing care, we always assign a dedicated primary nurse.

Question 4

Do you cover areas outside Jhelum, Dina, and Sarai Alamgir?

Accepted Answer

These are our primary areas. For nearby locations (within ~20km), we can usually accommodate on request — please call to confirm before booking.

Question 5

Are your nurses certified?

Accepted Answer

Every nurse is government-certified (LHV, Staff Nurse, or RN) and has completed our in-house home-care training program. We verify documents and do background checks before any nurse is assigned to patients.

Question 6

Will I know who's coming to my home?

Accepted Answer

Yes. Before the visit, we share the assigned nurse's name, photo, ID, and qualification via WhatsApp so you know exactly who to expect.

Question 7

Do you have female nurses for female patients?

Accepted Answer

Absolutely. We have both male and female nurses on our team — you can request your preference when booking, and we respect that without question.

Question 8

What training do your nurses have?

Accepted Answer

In addition to their government certifications, our nurses undergo training in: aseptic technique, IV management, wound care, medication safety, emergency response, patient communication, and home-specific protocols.

Question 9

How is pricing calculated?

Accepted Answer

Per-visit services (injections, drips, wound dressing) have fixed rates. Multi-day packages (bed-ridden care, 12/24-hr shifts) are priced monthly. We always share the exact cost upfront before you confirm booking.

Question 10

Are there any hidden charges?

Accepted Answer

No. Our quote includes the nurse's visit fee + all sterile supplies (needles, cannulas, dressings, IV sets). Only medications (if you don't already have them) might be additional — and we'll tell you before.

Question 11

What payment methods do you accept?

Accepted Answer

Cash, JazzCash, Easypaisa, and direct bank transfer. For monthly packages, we can arrange installments on request.

Question 12

Do you offer discounts?

Accepted Answer

Yes — we offer multi-day package discounts, family discounts (if multiple members need service), and special rates for long-term bed-ridden care arrangements.

Question 13

Is home nursing safe?

Accepted Answer

Yes — often safer than hospital stays for minor procedures. There's no risk of hospital-acquired infections, no waiting rooms, and one-on-one attention. We follow strict aseptic protocols identical to hospital standards.

Question 14

What do I need to prepare before the nurse arrives?

Accepted Answer

Nothing complex. Just make sure the patient is accessible, have any existing prescriptions ready, and identify a clean, well-lit room or corner. Our nurse brings everything else needed.

Question 15

What happens if there's an emergency during the visit?

Accepted Answer

Our nurses are trained in emergency response and carry basic emergency medications. In critical situations, they stabilize the patient and coordinate immediate hospital transfer — and we stay on the phone throughout.

Question 16

Can your nurses coordinate with my doctor?

Accepted Answer

Yes — this is actually one of our strengths. We share daily progress notes (via WhatsApp or phone) with your doctor and follow their instructions precisely. Many doctors in Jhelum refer us to their patients for exactly this reason.

Frequently Asked Questions

Booking & Availability

Nurses & Certification

Pricing & Payment

Services & Safety

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